Table of Contents
1. Order Cancellation by Customer
Customers may request cancellation before the order has reached a stage where cancellation is no longer possible.
Once an order has been dispatched or shipped, cancellation may not be available and the customer may need to follow the applicable return process.
2. Cancellation by Vendor or Platform
An order may be cancelled due to:
- Product being unavailable
- Inventory mismatch
- Vendor unable to fulfil the order
- Incorrect pricing
- Technical errors
- Suspected fraudulent activity
- Delivery restrictions
- Other operational reasons
If payment has already been received, an eligible refund will be initiated according to the applicable refund process.
3. Return Eligibility
A product may be eligible for return where:
- The product is damaged during delivery
- The wrong product was delivered
- The product is defective
- The product is materially different from the description
- The product is eligible under the applicable vendor/product return policy
Certain products may be non-returnable due to their nature, hygiene requirements, customization or other applicable restrictions.
4. Product Condition
For an eligible return, the product should generally be:
- Unused
- In its original condition
- Returned with original packaging where applicable
- Returned with accessories, manuals and other included items where applicable
- Accompanied by the invoice/order information where required
Products showing signs of misuse, intentional damage or unauthorized modification may not qualify for return.
5. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact customer support as soon as possible after delivery.
You may be asked to provide:
- Order number
- Product photographs
- Packaging photographs
- Unboxing video, where available
- Description of the issue
- Other information required for verification
The return/refund request may be reviewed before approval.
6. Return Request Process
To request a return:
- Log in to your Vedik Haat account.
- Open your order history.
- Select the relevant order.
- Select the applicable return option.
- Provide the reason and required information.
- Submit the return request.
- Wait for verification/approval where applicable.
- Follow the pickup or return instructions provided.
The platform supports return/refund and cancellation functionality as part of order management.
7. Refund Processing
Once an eligible return or cancellation is approved, the refund will be processed according to the applicable payment and refund process.
Refund timelines may vary depending on:
- Payment method
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Internal verification
- Return inspection
The actual time taken for the amount to reflect in the customer's account may depend on the relevant financial institution.
8. Refund Method
Where possible, refunds will generally be processed through the original payment method.
For Cash on Delivery orders, the customer may be required to provide valid bank/UPI details or follow another approved refund procedure.
9. Non-Returnable Products
Some products may not be eligible for return, including products that are:
- Personalized or customized
- Perishable
- Hygienically restricted after opening
- Used or damaged by the customer
- Specifically marked as non-returnable
- Excluded under applicable vendor/product policy
The applicable return conditions may be displayed on the product page or during purchase.
10. Contact Us
For return/refund assistance: