What is Vedik Haat?
Vedik Haat is a multi-vendor eCommerce marketplace where customers can browse and purchase products from different vendors through one platform. We specialize in authentic Ayurvedic and traditional Indian products.
Can I buy products from multiple vendors in one order?
Yes. The platform supports a multi-vendor cart, allowing customers to purchase products from multiple vendors through the checkout process.
Do I need an account to place an order?
Depending on the platform configuration, customers may be required to log in or register before completing an order.
How can I place an order?
Select your desired product, choose the required variant, add it to your cart, enter/select your delivery address, choose a payment method and complete checkout.
Can I track my order?
Yes. Order tracking is available for orders processed through the platform and logistics system.
Can I cancel my order?
Cancellation may be possible before the order reaches a non-cancellable stage. Once dispatched, cancellation may no longer be available.
Why was my order cancelled?
Orders may be cancelled because of product unavailability, inventory issues, vendor fulfilment problems, payment issues, suspected fraud, technical errors or other operational reasons.
What payment methods are available?
The platform may support UPI, cards, net banking and Cash on Delivery for eligible products/orders.
Is online payment secure?
Online payments are processed through authorized payment gateway services. The platform also uses security measures such as SSL encryption and secure payment processing.
Why did my payment fail?
Payment may fail because of insufficient balance, bank issues, incorrect payment details, gateway errors, network issues or other technical reasons.
How are shipping charges calculated?
Shipping charges may depend on factors such as delivery location, product, vendor, weight and applicable logistics rates. Dynamic shipping rates may be calculated through the shipping partner integration.
How can I check whether delivery is available in my area?
You can enter your pincode on the applicable product page to validate delivery availability.
How long will delivery take?
Estimated delivery dates are displayed based on product availability, vendor processing time, delivery location and logistics serviceability. Actual delivery may vary.
Can I return a product?
Eligible products can be returned according to the applicable return policy, product conditions and vendor policy.
What if I receive a damaged product?
Contact customer support as soon as possible and provide your order details and photographs/videos or other evidence requested for verification.
How long does a refund take?
After approval, the refund timeline depends on the payment method, payment gateway, bank and other financial institutions involved.
Can I return a used product?
Generally, returned products must meet the applicable return conditions. Used, damaged or altered products may not be eligible unless the issue itself qualifies under the applicable defective/damaged product policy.
How can I become a vendor?
You can register as a vendor through the vendor onboarding process and provide the required business and KYC information.
What KYC documents are required for vendors?
Vendor onboarding may require PAN, GST, bank details and other business/KYC information as applicable.
How are vendors paid?
Vendor earnings may be calculated after considering applicable commissions and other marketplace settlement rules. Vendors can view settlement-related information through the vendor panel.
I forgot my password. What should I do?
Use the Forgot Password option and follow the verification instructions to reset your password.
How can I update my profile?
Log in to your account and open the profile/account management section to update available information.
Where can I find my invoice?
After an eligible order is completed, you can access/download the invoice from the order section of your account. The platform includes invoice download functionality.
How is my personal information protected?
We use reasonable security measures, including SSL encryption and access controls, to protect customer and vendor information. Please refer to our Privacy Policy for complete details.
Still have questions?
We're here to help. Reach out to our support team and we'll get back to you.