Table of Contents
1. Information We Collect
We may collect the following information when you use our platform:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Date of birth, where required
- Account login information
- Other information voluntarily provided by you
- Products purchased
- Order details
- Payment status
- Invoice information
- Shipping and delivery information
- Return, cancellation and refund information
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages visited
- Cookies and similar technologies
We do not directly store complete card, UPI or other sensitive payment credentials when payment processing is handled by third-party payment service providers.
2. Vendor Information
As a multi-vendor marketplace, vendors may be required to provide information for registration, verification and settlement purposes.
This may include:
- Vendor/business name
- Contact details
- PAN details
- GST details
- Bank account details
- KYC information
- Business-related documents
- Pickup and warehouse information
Vendor onboarding and KYC verification are part of the platform's functionality.
3. How We Use Your Information
We may use your information to:
- Create and manage your account
- Process and fulfil orders
- Process payments
- Calculate applicable GST and shipping charges
- Arrange delivery
- Provide order tracking
- Process cancellations, returns and refunds
- Provide customer support
- Send order and account notifications
- Send OTPs and verification messages
- Improve our website and services
- Detect fraud and unauthorized activities
- Maintain security
- Comply with applicable laws and regulations
- Improve products, services and customer experience
4. Payment Information
Payments may be processed through third-party payment gateways such as Razorpay or other authorized payment service providers.
Payment information submitted during checkout may be processed directly by the applicable payment service provider according to its privacy policy and terms.
The platform may receive payment confirmation and transaction-related information necessary to process your order.
5. Shipping & Logistics
We may share necessary delivery information with logistics and shipping partners to fulfil your order.
This may include:
- Customer name
- Phone number
- Delivery address
- Pincode
- Order information
Our platform integrates with logistics services for shipping and delivery management.
6. Communication
We may contact you through:
- SMS
- WhatsApp, where applicable
- Phone calls
- Website notifications
These communications may relate to account activity, OTPs, orders, payments, shipping, delivery, returns, refunds, offers or important service updates.
7. Cookies
We may use cookies and similar technologies to:
- Keep you logged in
- Remember preferences
- Maintain shopping cart information
- Improve website performance
- Understand website usage
- Provide relevant content and services
You may disable cookies through your browser settings, although certain website features may not function properly.
8. Data Security
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, alteration, disclosure or destruction.
Our platform uses security measures including SSL encryption, secure payment processing and role-based access controls.
However, no internet-based system can be guaranteed to be completely secure.
9. Sharing of Information
We may share necessary information with:
- Vendors for fulfilling orders
- Payment gateway providers
- Logistics and delivery partners
- Communication service providers
- KYC/verification service providers
- Technology and hosting providers
- Customer support/service providers
- Government or regulatory authorities when legally required
We do not sell your personal information merely for the purpose of selling personal data to third parties.
10. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update account information
- Request deletion of information where legally permissible
- Withdraw certain permissions where applicable
To make a privacy-related request, contact us at:
Email: support@vedikhaat.com
Phone: +91 98765 43210
11. Contact Us
For questions regarding this Privacy Policy: